As a Customer Service Agent, your primary responsibility will be to connect with individual consumers and provide them with personalized solutions that cater to their needs and preferences. Your goal will be to enhance customer satisfaction, increase brand loyalty, and drive sales for the company’s products or services. Key responsibilities include:

1. Customer Engagement: Engage with individual consumers through various channels, including in-person interactions, phone calls, emails, and online chat, to understand their requirements and preferences.
2. Product/Service Recommendations: Recommend and promote appropriate products or services that align with the consumer’s needs and interests.
3. Customer Support: Address customer inquiries, resolve issues, and provide exceptional customer support to ensure a positive experience.
4. Sales and Upselling: Identify opportunities to upsell or cross-sell products and services to enhance the customer’s overall experience and increase revenue.
5. Market Knowledge: Stay informed about the company’s offerings and industry trends to provide accurate and up-to-date information to consumers.
6. Relationship Building: Build strong and lasting relationships with consumers to foster brand loyalty and advocacy.
7. Order Processing: Assist consumers with order placement and ensure smooth order processing and fulfillment.
8. Feedback Collection: Gather customer feedback and insights to improve products, services, and overall customer satisfaction.

This is a full-time on-site role for a Social Media Coordinator located in the Raleigh-Durham-Chapel Hill Area. The Social Media Coordinator will be responsible for creating social media content, implementing social media marketing strategies, and managing communication channels. Additionally, the Social Media Coordinator will assist with writing and digital marketing tasks. Our goal for this role is to promote One Group’s Brand and services.

Qualifications
• Social Media Content Creation and Social Media Marketing skills
• Excellent communication skills
• Strong writing skills
• Experience in digital marketing
• Ability to work collaboratively and independently
• Experience in the sales and marketing industry is a plus

As a Business-to-Business (B2B) Consultant, your role will involve working with corporate clients to understand their needs, identify opportunities for growth, and provide tailored solutions to help them achieve their business objectives. You will act as a trusted advisor, fostering long-term relationships and driving business development. Key responsibilities include:

1. Client Relationship Management: Build and maintain strong relationships with B2B clients. Understand their business goals, challenges, and pain points to offer relevant solutions.
2. Needs Assessment: Conduct thorough needs assessments for each client, understanding their specific requirements and objectives.
3. Solution Development: Propose innovative and customized solutions that align with the client’s goals, products, and services.
4. Product/Service Presentation: Effectively present and communicate the value proposition of the company’s products or services to potential clients.
5. Negotiation and Sales: Lead negotiation processes to close deals and secure contracts with clients.
6. Market Research: Stay updated on industry trends, competitors, and market conditions to provide informed recommendations.
7. Collaborative Approach: Collaborate with internal teams, such as sales, marketing, and product development, to deliver comprehensive solutions to clients.
8. Performance Evaluation: Regularly assess the effectiveness of implemented solutions and identify areas for improvement.

As an Event coordinator, you will play a vital role in supporting the planning and execution of events. Your primary objective will be to gain the skills, knowledge, and experience necessary to assist in all aspects of event coordination. Key responsibilities during your role include:

1. Research: Conduct research on potential venues, vendors, and suppliers to gather information for event planning.
2. Setup and Teardown: Assist with the physical setup and teardown of event spaces, including arranging furniture, decorations, and equipment.
3. Transport Coordination: Help arrange transportation for guests, equipment, and materials as needed.
4. Guest Services: Greet attendees, assist with registration, provide information, and manage special requests.
5. Client Interaction: Interact with clients to provide information, support, and address any questions or concerns.
6. Networking: Build and maintain relationships with vendors, suppliers, and other stakeholders.
7. Organizational Skills: Strong organizational and time management skills to handle multiple tasks and prioritize effectively.
8. Customer Service: Strong customer service skills to interact effectively with clients and attendees.

As a Manager in Training, you will undergo a comprehensive training program designed to prepare you for a leadership role within the company. Your primary objective will be to learn and develop the necessary skills, knowledge, and expertise to effectively manage teams and operations. Key responsibilities during the training period include:

1. Learning Company Policies and Procedures: Familiarize yourself with the company’s mission, values, and operational guidelines. Understand the various departments and their functions.
2. Team Supervision: Observe and assist experienced managers in overseeing teams and daily operations. Learn to motivate and support employees to achieve their goals.
3. Customer Service: Gain hands-on experience in providing excellent customer service and resolving customer inquiries or concerns.
4. Financial Management: Acquire knowledge of budgeting, financial analysis, and cost control measures to ensure the profitability of the business.
5. Sales and Marketing: Assist in sales and marketing activities to understand how to drive revenue and attract customers.
6. Staff Training: Participate in staff training sessions and help develop training materials for new hires.
7. Performance Evaluation: Learn how to conduct employee performance evaluations and provide constructive feedback.
8. Problem-Solving: Develop problem-solving skills to address challenges and make informed decisions.
9. Safety and Compliance: Understand safety protocols and ensure compliance with regulations and company policies.

Upon successful completion of the training program, you will be eligible for a managerial position within the company. The duration of the training may vary depending on the company’s specific program and needs.

If you have any further questions or need additional information, feel free to ask!